Contact us JustMarkets
Contact Methods Overview
JustMarkets provides comprehensive support services for South African traders through multiple communication channels. Our support team operates 24/7 to ensure continuous assistance for all clients in South Africa. Each contact method is designed to address specific types of inquiries efficiently.
The support system processes inquiries in order of priority, with account security and trading issues receiving immediate attention. Response times vary by communication channel but maintain consistent service standards across all platforms.
Primary Contact Options
- Live Chat: Available 24/7
- Email: [email protected]
- Phone: International contact numbers
- WhatsApp Business messaging
Live Support System
The live chat platform connects South African traders directly with support representatives. Chat support handles immediate assistance needs and provides real-time solutions for trading-related queries. The system automatically assigns inquiries to available agents based on expertise.
Live support maintains conversation records and ensures secure communication channels. Support representatives provide assistance in multiple languages to accommodate all South African clients.
Chat Response Times
Priority Level | Response Time | Issue Type |
Emergency | 1-2 minutes | Account security |
High | 2-5 minutes | Trading issues |
Standard | 5-10 minutes | General queries |
Email Communication Protocol
Email support processes detailed inquiries and documentation requirements for South African accounts. Each email receives a unique reference number for efficient tracking and follow-up. The system categorizes emails by department and priority level.
Support staff responds to emails within 24 hours during business days. Documentation and verification requests receive specialized handling through secure channels.
Email Departments
- General Support: account questions
- Technical Support: platform issues
- Compliance: documentation
- Finance: payment matters
Phone Support Operations
International phone lines connect South African traders with specialized support teams. Phone support provides immediate assistance for urgent matters requiring direct communication. Call routing systems direct clients to appropriate departments.
Support staff maintains detailed call logs for quality assurance purposes. Multiple language options ensure effective communication with all clients.
Contact Hours
Department | Hours (SAST) | Services |
Trading Desk | 24/7 | Trading support |
Technical | 24/7 | Platform assistance |
Finance | 24/5 | Payment processing |
Document Submission Guidelines
Secure channels facilitate verification document submission for South African clients. The system supports various file formats while maintaining strict security protocols. Upload confirmations are provided automatically.
Document processing follows compliance requirements with regular status updates. Support staff assists with document format and submission requirements.
Required Documents
- Government-issued ID
- Proof of residence
- Bank statements
- Additional verification documents
Technical Support Access
Technical support addresses platform and trading system issues through specialized channels. Support teams provide assistance with installation, configuration, and troubleshooting. Regular system maintenance updates are communicated through official channels.
Technical teams offer step-by-step guidance for common platform issues. Remote assistance options are available for complex technical matters.
Platform Support
- MetaTrader 4 assistance
- MetaTrader 5 configuration
- Mobile app support
- Web platform help
Account Security Communication
Dedicated channels handle account security matters with enhanced privacy measures. Security protocols ensure protected communication for sensitive account information. Verification procedures confirm client identity before discussing account details.
Support teams maintain secure records of all security-related communications. Emergency protocols activate for suspicious account activities.
Social Media Channels
Official social media accounts provide updates and support information to South African traders. Social media teams monitor platforms during business hours for client inquiries. Regular updates include market news and platform information.
Social media support coordinates with main support departments for query resolution. Response times on social media maintain professional standards.
Payment Support Services
Dedicated payment support assists with deposit and withdrawal processes in South African Rand (ZAR). Finance teams process payment inquiries through secure communication channels. Support staff guides clients through payment procedures.
Payment verification follows strict security protocols for all transactions. Regular updates provide transaction status information.
Frequently Asked Questions
Our live chat connects you with support staff within 2-5 minutes, with emergency issues receiving priority response.
Documents can be uploaded through the secure client portal with automatic confirmation of receipt. Processing typically completes within 24-48 hours.
Emergency security issues receive immediate attention through our 24/7 live chat and dedicated phone lines, with typical response times under 2 minutes.
